Diesel \Petrol Trade TestedJanuary 24, 2018
COST ANALYSTJanuary 31, 2018
Provide first line support where possible, and pass on to the appropriate person, department or vendor for resolution.
Adhering to company processes and procedures
Respond to all calls received; keep staff/students informed of the status of logged calls, global problems or down time.
Maintain a professional image at all times.
Work effectively as part of a team and seek to support the team’s goals.
Continuous broadening of own technical, functional, and industry skills base
Engaging in formal and informal knowledge transfer.
Performing related work as required.
Building good relationships with staff/clients.
Keep all relevant staff informed of any perceived trends, positive or negative, with regards to emails being received.
Update team leader or operations manager immediately of any unresolved issues, escalations and general issues.
Be able to diagnose hardware and software related issues relating to desktop support.
Ensuring that response times are kept within the parameters set in the SLA.
Reporting status to management - identifying problems and bringing them to the Managers attention with sufficient lead time to avert crises.
Perform administration duties and ensure documentation is updated and completed on time.
A+ or N+ certification or MCSE
Service desk agent experience 1-2 years
Support Technician experience 1 – 2 years
Microsoft Windows support and installation 1 – 2 years